CRA Transition to Online Mail for Business Accounts
The Canada Revenue Agency (CRA) has introduced a major change in how it communicates with business owners. As of Spring 2025, online mail is now the default method for delivering most correspondence related to corporation and sole proprietorship business accounts. This shift means that notices, reminders, and other important documents are sent directly to the CRA My Business Account, even if no email address has been registered with CRA.
This change has already led to missed communications for some businesses that are not properly set up for online mail. To avoid delays or missed deadlines, it is strongly advised that business owners:
Register for a CRA My Business Account if they haven’t already.
Review and update notification preferences within their account settings.
Ensure a valid email address is on file to receive alerts when new correspondence is available.
Although CRA does allow businesses to opt back into paper mail, this option is intended for exceptional circumstances. It requires submitting a formal election form, which must be renewed every two years. A fillable version of the form is available online and must be signed before mailing.
Staying informed and connected through CRA’s digital platform is essential to ensuring timely access to important tax and compliance notices.
Want Paper Mail Instead?
Change settings in My Business Account
Or submit Form RC681
Only someone with signing authority can make the request
CRA may still send online mail during processing
Requests must be renewed every 2 years
New accounts need new requests
Keep your mailing address current—undeliverable mail = switch back to online.
The preceding information is for educational purposes only. As it is impossible to include all situations, circumstances and exceptions in a newsletter such as this, a further review should be done by a qualified professional.
No individual or organization involved in either the preparation or distribution of this letter accepts any contractual, tortious, or any other form of liability for its contents.